We’ve been working with a client for several weeks now, using an appreciative inquiry, strengths-based approach to organizational change. As we were going over a feedback report with a group of managers recently, I asked them if it reflected the organization. At first, silence. Then some quiet buzzing among the group.
Finally someone spoke up: “This report reflects the questions you asked during our last meetings. You asked for stories about when things were going well and people felt connected to their work. This report captures that, but it doesn’t accurately reflect the organization. We don’t always have a “we’re-in-this-together” feeling, especially across the organization as a whole.”
Without hesitating, I asked them to break up into small groups and talk about what was missing from the report — what needed to be added to create a more accurate picture? As they began conversing, Maren pulled me aside and asked, “Where are we going with this? I thought we were doing appreciative inquiry, and you are asking them to identify problems.” My answer of "I don't know" didn’t satisfy her. Panic began to set in. Why had I asked them to do that? Had I derailed things? And how would we get back on track? Maren pressed the issue, saying, “I don’t know how to participate if I don’t know what the plan is.” I got edgy in my responses, and she felt attacked.
The incident was a good reminder of the benefits of staying present, and how "off-the-mat" yoga practices can help. Often I feel trapped by what has already happened (the past) and what might happen (the future). If I had managed to stay fully present, I would have been open to Maren's questions instead of becoming defensive and edgy.
For example, a few slow, conscious breaths (pranayama) creates space to slow down the runaway voices in my head. Breathing helps me get in touch with my source and ask the most important question: "Who do I want to be in this moment? And what actions can I take to help me be that person?"
Another useful practice is surrender (ishvara-pranidhana). The panic I felt in the face of Maren's questions was related to vulnerability — I wanted to be right, and I did not want to look stupid. Surrendering my ego makes it easier to engage in curiousity, humility, humor, and creativity, which would have been far more useful in that moment. Surrendering also means letting go of my emotional attachment to the outcome, which is acknowledging what is true — I am not in charge of how things turn out. Doing my best to serve clients is always my intention. Even so, I recognized that how things unfold is out of my control.
Finally, I could have been kinder in my response to Maren, employing the practice of ahimsa (do no harm) so that she did not feel attacked.
In the end, the questions I asked the client group to talk about sparked a rich, useful discussion that did not derail the meeting at all. Everything turned out the way it was supposed to — it was fine. And the reflections prompted by the incident with Maren reminds us both that yoga is a practice. As our work together continues, we will have many more opportunities for that.